Emergency Hospital and Helpline Numbers in Berlin
BERLIN KLINIK International Hospital Emergency Numbers
National Emergency Services
Police (Polizei)
Tel: 110
Fire Service (Feuerwehr)
Tel: 112
Ambulance (Rettungswagen)
Tel: 112
Air Ambulance
Tel: 0711 707 070
Rescue Service (and ambulance)
Tel: 192 22
International medical emergency service
Tel: 030 3100 3222
Tel: 030 3100 3243
Pan-European emergency number
Tel: 112
Pan-European emergency number: calls to 112 are free from any telephone (mobile or cellular of fixed-line).
European SOS 112
The number 112 can be dialled to reach emergency services - medical, fire and police - from anywhere in Europe. This Pan-European emergency number 112 can be called from any telephone (landline, pay phone or mobile cellular phone). Calls are free. It can be used for any life-threatening situation, including:
- Serious medical problems (accident, unconscious person, severe injuries, chest pain, seizure)
- Any type of fire (house, car)
- Life-threatening situations (crimes)
Crisis & Helplines in Berlin
Service Telephone
Police Advice and Information
Tel: 030 4664 4664
Dental emergency service
Tel: 030 8900 4333
Poison emergency service
Tel: 030 192 40
Call-a-doc (Berlin)
Can help with finding English speaking doctors in the Berlin area
Tel: 01804 2255 2362
German Red Cross
Tel: 030 850 055
Cancer Pain & Breast Cancer Hotline
Open: 08:00-20:00
Tel: 0800 420 3040
Stop Smoking Quitline
Open: Monday to Friday 14:00-18:00
Tel: 06221 424 200
Rape crisis centre
Open: Monday to Friday 09:00-18:00
Tel: 030 216 8888
Children's emergency helpline
Tel: 030 610 061
HIV/AIDS helpline
Tel: 030 885 6400
Samaritans (connected to the British army in Germany)
Tel: 0800 181 0771
Tel: 0800 181 0772
Psychological and social assistance service (Psycho-Sozialdienst)
Tel: 0177 814 1510
Telefonseelsorge 24-hour crisis helpline (in German)
Tel: 0800 111 0111
International Help Point
Free crisis hotline offering advice on psychological and personal problems
Open: 18:00-24:00 every evening
Tel: 030 4401 0607
Car breakdown: ADAC
Tel: 0 180 2 22 22 22
Mobile: 22 22 22
BERLIN-KLINIK does not guarantee for correctness and topicality of the numbers above.
Central lost and found
At: Platz der Luftbruecke 6, 12101 Berlin-Tempelhof
Tel: 030 7560 3101
Berlin public transport lost and found
At: Potsdamer Strasse 180/182, 10783 Berlin-Schoeneberg
Tel: 030 194 49
Animal protection (national telephone number)
Tel: 0700 5858 5810
Pharmacies (Apotheke)
There are a large number of pharmacies in Berlin. All pharmacies digitally display the address of the nearest 24-hour pharmacy in their shop windows 24-hour pharmacy/medication helpline: Tel: 01189. If a 24-hour pharmacy appears to be closed simply ring the bell and the on-duty pharmacist will answer.
Hospitals (Krankenhaus)
Hospital Contact
Charité© Campus Benjamin Franklin
At: Freie Universitätklinikum, Hindenburgdamm 30, 12203 Berlin-Steglitz
Tel: 030 844 50
Charité© Campus Virchow-Klinikum
At: Faculty of Humboldt University Augustenburger Platz 1, 13353 Berlin-Wedding
Tel: 030 450 50
Charité Campus Mitte
At: Faculty of Humboldt University Schumann Str. 20-21, 10117 Berlin-Mitte
Tel: 030 450 50
Vivantis Auguste-Victoria-Krankenhaus
At: Rubens Str. 125, 12157 Berlin-Tempelhof
Tel: 030 790 30
Deutsches Herzzentrum
At: Augustenburger Platz 1, 13353 Berlin-Wedding
Tel: 030 4593 1000
Tel: 030 4593 1001
Franziskus Krankenhaus
At: Budapester Str. 15, 10787 Berlin-Wilmersdorf
Tel: 030 263 80
Helios Klinikum Emil von Behring (specialises in Orthopedics)
At: Gimpelsteig 9, 14165 Berlin-Steglitz
Tel: 030 810 20
Gesundheitszentrum am Potsdamer Platz
At: Link Str. 8 (Corner Eichhornstr. 2), 10785 Berlin-Mitte
Tel: 030 259 250
Schlosspark Klinik
At: Heubnerweg 2, 12487 Berlin-Charlottenburg
Tel: 030 326 40
St. Gertrauden Krankenhaus
At: Paretzer Str. 11-12, 10713 Berlin-Mitte
Tel: 030 827 20
Unfall Krankenhaus Berlin (Burn and accident centre)
At: Rapsweg 55, 12683 Berlin-Marzahn
Tel: 030 568 10
DRK Kliniken Berlin-Westend
At: Spandauerdamm 130, 14050 Berlin-Charlottenburg
Tel: 030 303 50
Krankenhaus Waldfriede
(No Paediatrics, but provides care for minor paediatric accidents)
At: Argentinische Allee 40, 14163 Berlin-Steglitz
Tel: 030 818 100
Emergency Tel: 030 8181 0301
(IMS/Gesundheits Zentrum)
Support Groups & Helplines in Berlin
English-speaking support groups and meetings for AA (Alcoholics Anonymous) and other 12-step programmes, drug aid, cancer support meetings, AIDS support and more. See this page for contact information. Below find information on the various support organisations and helplines in the Berlin area. While some have English-speaking staff and volunteers, there is no guarantee that English will be spoken.
Alcoholics Anonymous
Drug Abuse
HIV/Aids
Cancer Support
Children's Helpline
Family Planning & Sexual Health
Women's Support Groups
Mental Health
Disabled Groups
Gay & Lesbian Support Groups
Further Information
Alcoholics Anonymous
There are a number of meetings in the Berlin area, both closed and open.
German Alcoholics Anonymous
Tel: 01803 224 357
Local Berlin Infoline
Tel: 030 787 5188
Alkohol-Hilfe Berlin has information on support groups for alcoholics in Berlin (in German)
Drug Abuse
Narcotics Anonymous (NA) offers English-speaking advice on dependencies and addiction.
Meetings are held regularly in Berlin.
NASKB e.V.
At: Postfach 029926, 10132 Berlin
HIV/Aids
Berliner-Aids-Hilfe offers Aids counselling and support in the Berlin region.
Berliner-Aids-Hilfe
At: Meinekestr. 12, 10719 Berlin-Charlottenburg
Tel: 030 885 6400
Cancer Support
The international medical hotline will provide contact details of the nearest cancer support advisor.
Cancer Infoline
Tel: 0800 420 3040 (in German)
Tel: 030 3100 3222 or 030 3100 3243
Children's Helplines
Kindernotdienst - Helpdesk for children under 14 years old
At: Gitschiner Straße 48-49, 10969 Berlin-Kreuzberg
Tel: 030 610 061
Jugendnotdienst – Helpdesk offering help and advice to youth aged 14 to 18
At: Mindener Straße 14, 10589 Berlin
Tel: 0130 865 252 (Toll-free number)
Tel: 030 349 9934
Mädchennotdienst: Helpdesk for young women aged 14 to 18 offering counselling and support after sexual violence
At: Herzberger Straße 83, 10365 Berlin
Tel: 030 5505 1900
Family Planning & Sexual Health
The Federal Centre for Health Education (Bundeszentrale für gesundheitliche Aufklärung, BZgA) provides advice on family planning and sexual health.
BIG offers help and support to women and their children who live with mental or physical abuse. It can provide help in a number of languages, including English. It also offers a mobile intervention service.
Hotline: 030 611 0300
Open: daily 09:00-midnight
Women's refuges
The website of Women's Network BORA has comprehensive information, in English, on the facilities and help available in Berlin for women and children suffering domestic violence. Berlin has six refuges for women and their children who are victims of abuse and need protection. The refuges are anonymous and free of charge. Help is available in a number of languages. Women's refuge BORA (Frauenprojekte BORA)
Tel: 030 986 4332
Autonomous women's refuge
Tel: 030 3749 0622
Autonomous women's refuge
Tel: 030 559 3531
Autonomous women's refuge
Tel: 030 9161 1836
Women's refuge of the Caritas
Tel: 030 851 1018
Intercultural women's refuge
Tel: 030 8010 8050
Rape Crisis and Counselling Centre for Women
LARA: Berlin offers help and counselling to victims of rape in Berlin
Tel: 030 216 8888
Open: 09:00-18:00 Monday to Friday
English-speaking newcomers and women's groups
The American Women's Club (AWC) of Berlin organises cultural, philanthropic and social activities for its members
Tel: 030 7970 6523
Fax: 030 7974 1865
The Berlin International Women's Club is an international, multi-cultural social club for women in Berlin.
It helps women of all nationalities and their families adapt to life in Berlin. Activities and charity events are organised regularly
Mental Health
The psychological and social assistance service (Psycho-Sozialdienst)
provides information and advice for those suffering from mental health problems.
Tel: 0177 814 1510 (German-speaking only)
Berlin Disabled Groups and Resources
Association for the Blind (Allgemeiner Blinden- und Sehbehindertenverein)
At: Auerbacher Straße 7, 14193 Berlin
Tel: 030 895 880
Association for Young Disabled People in Berlin (Jugendgruppen der Spastikerhilfe Berlin)
At: Lindenstr. 20-25, 10969 Berlin
Tel: 030 2250 0395
Fax: 030 2250 0395
Wheelchair breakdown service: Tel: 0180 111 4747
See also AngloINFO INFOrmation page Notes for the Disabled in Berlin
Gay & Lesbian Support Groups
Lesbian Info Hotline
At: Kulmerstr. 20a, 10783 Berlin-Schoeneberg
Tel: 030 215 2000
Gay Couselling Centre
At: Mommsenstr. 45, 10629 Berlin-Charlottenburg
Tel: 030 2336 9070
Sonntags-Club: Information and cafe for gays, lesbians, bisexuals and transsexuals
At: Greifenhagenerstr. 28, 10437 Berlin-Prenzlauerberg
Tel: 030 449 7590
Maneo: Victim support service for gay men (Schwules Ueberfalltelefon)
Tel: 030 216 3336
Berlin Police contact for gays and lesbians
Tel: 030 466 497 9444
Anti-lesbian violence project (Broken Rainbow)
At: Kasselerstr. 1A, 60486 Frankfurt
Tel: 069 7079 4300
Lost or Stolen Bank/Credit Cards & Mobile Telephones in Germany
What to do and where to call if your credit cards or telephones are lost or stolen in Berlin. Lost or Stolen Bank or Credit Cards. If a bank or credit card is lost or stolen the bank or credit card issuer must be contacted as soon as possible so that the account can be blocked and the card cancelled (sperren).
There is a single free 24-hour national number for cancelling lost or stolen bank and credit cards which will direct card holders to their bank or credit card issuer:
Tel: 116 116
Tel: +49 116 116 (there is a charge for this service when phoning from outside Germany)
Tel: +49 30 4050 4050 (another service that can be called from abroad)
Depending on the bank or credit card issuer, there may be a charge for the replacement card, but most institutions are insured for such events and any financial losses incurred by the account holder should be returned. It is important to report losses immediately, so that cancellation can be implemented quickly. It is also wise to report bank and credit card theft to the local authorities. This should ensure that any financial losses incurred are returned without the need for an investigation by insurance companies.
Contact details for the most popular bank and credit cards:
Visa: Tel: 0800 814 9100
Mastercard: Tel: 069 7933 1910
The German White Pages, Das Telefonbuch, has a list of emergency numbers for lost credit cards: Click here and select credit cards in the drop down menu
Lost or Stolen Mobile Telephones
All mobile telephones have a unique code, the IMEI (International Mobile Equipment Identity) code. This belongs to the handset and is associated with a card, the SIM (Subscriber Identification Module) card, which holds the telephone number assigned to a customer.
A SIM card: Holds the telephone number and memory. Access can be protected by personalising the card with a 4-digit PIN number. An IMEI number: This is a mobile telephone's unique identification number. The IMEI number provides protection if a phone is lost or stolen. The IMEI code is clearly shown on the paperwork at the time of purchase. Note it down and keep it separate from the telephone. Or to find the IMEI number, enter: *#06# on the keypad.
If a mobile telephone is lost or stolen, inform the service provider in the first instance to have the account locked and prevent anyone else from making calls from the phone. It may also be possible for them to trace the telephone. The owner is responsible for payment of any calls made until the SIM is blocked unless they have taken out insurance with the supplier. If the phone is stolen, a declaration should also be made at the nearest police station; the police will need the IMEI number.
Most mobile phone companies have a dedicated emergency contact number for reporting losses. There is also a single free 24-hour national number for reporting lost or stolen mobile telephones which will direct the person to their service provider:
Tel: 116 116
Tel: +49 116 116 (there is a charge for this service when phoning from abroad)
Das Telofonbuch has a list of emergency numbers for lost mobile telephones: Click here and then on emergency service mobile telephone on the drop down menu under emergency numbers
The numbers to call to reach the main operators are:
T-Mobile
Tel: 01803 302 202
E-Plus
Tel: 0177 1000
Vodaphone
Tel: 0800 172 1212
O2
Tel: 0800 552 2255